Returns & Exchanges
At Carrow Walker, we hope you love your pieces as much as we loved creating them. If for any reason you’re not completely satisfied, we gladly accept returns on eligible items within 14 days of delivery.
- Items must be unworn, unwashed, and in original condition, with all tags attached.
- All returns must be initiated within 14 days of the delivery date.
- Final sale items and custom pieces are not eligible for return.
- Email us at returns@carrowwalker.com with your order number and the item(s) you'd like to return.
- Return shipping is the responsibility of the customer. You may use your own preferred carrier or request a prepaid label from us — the cost will be deducted from your refund.
- Once received and inspected, refunds will be processed to the original payment method within 5–7 business days.
At this time, we do not offer direct exchanges. To ensure you get the item you want, we recommend placing a new order and returning the original.
Questions?
We’re here to help. Reach out to us at orders@carrowwalker.com or via our Contact Page.